Certificate Course in Aviation Management
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9 months |
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6 days per week* |
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2.5 hours per day (flexible
timings available) |
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* *Six hours every Saturday – Management Sessions
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| 2. Certificate Course in Retail Management |
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9 months ( 6 + 3 months internship ) |
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6 days per week* |
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2.5 hours per day ( flexible timings available ) |
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* Six hours every Saturday – Management Sessions |
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| 3. Certificate Course in Hospitality Management |
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12 months ( 9 + 3 months internship ) |
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6days per week* |
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2.5 hours per day from Monday - Friday ( flexible timings available ) |
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*Six hours every Saturday – Management Sessions |
LEARNING OUTCOME - In- Flight And
Ground Handling Services Perspectives |
You
will gain the knowledge to enable you to appreciate :
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Various techniques of Make-up,
Hair Styling, Deportment and Decorum to project a professional image. |
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The nuances of spoken English
and a platform to build Self Confidence in people interaction skills. |
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Customer Care fundamentals and
the critical success factors essential to Service Management |
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Various facets of Attitude
Formation which impact the role of the Service Providers |
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Teamwork contributing to Work
Productivity in fulfillment of Service Excellence |
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Understanding emotions to
enhance Relationship Building and handling of difficult situations |
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Things to keep in mind when
preparing and appearing for Interviews |
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Aviation World will
take you through a Basic Induction on the
essentials of Airline Terminology and References that are International
Communication norms |
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Code of Conduct provides
detailed insight into the Governance and
Compliance by Cabin Crew to ensure smooth In-flight Operations |
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In-flight and Safety
Announcements anchors on the various elements of
Announcement making that impacts a well delivered Announcement |
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Showcase the Wide-body and
Narrow-body Aircraft Cabin Interior Layout
with Features and Facilities that will enhance Customer
Comfort and
In-flight Safety |
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Highlight on the Galley
Features and Galley Loading information and
how they contribute to the facilitation of the Meal Service Delivery |
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Comprehensive study on Aviation
Food and Beverage that support In-flight
Service
level which impacts Service Excellence |
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Duties and Responsibilities
offers an insight into the Cabin Crew
overall Responsibilities and also the Specific Functions at
various
Service Levels |
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In-flight Services Procedures
and Meal Service Delivery provide
learning on Local and International Cuisines that impact the pattern of
Meal Service Delivery |
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A Prelude to Fine
Dining Nuances and International Dining Norms
broaden the Social Skills on managing Dining and Entertainment
Etiquette |
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Defining the Service Gaps and
Service Recovery engagement will enable the Organization to achieve
Excellence in Service |
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Encompass Safety Equipment,
Emergency Procedures contributing to safe and
efficient Flight Operations |
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Insight into Airport
Terminology, Airline Codes adhered to by Domestic and
International Carriers |
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Role of the Ground Services
Personnel and Airline Reservations
Department as the first point of contact and the positive impression
created on the Passengers |
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Understanding different
Customers’ Profiles enabling the Ground
Personnel to deliver the appropriate service level to achieve
Customer
Delight |
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Extension of service level
exceeding Customers expectations during
Flight Boarding and Flight Arrival for that positive Moments of Truth |
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Frequent Flyer Program and the
Fringe Benefits offered by Airlines to
Passengers so as to acquire Passenger Retention and Brand
Loyalty |
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Allowances and Restrictions on
Carriage of Check - in Baggage |
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Primary Boarding Checks,
Dissemination of Flight Information, Security
of Passengers, are vital and essential services contributing to Flight
Safety |
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Region of Aircraft Movement and
Parking, activities and its impact on
Passenger Movement, Equipment Handling and Personal Safety of Apron
Staff |
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Flight Booking and Ticketing
using the SABRE System widely used by Airlines to facilitate
Flight Reservations and Check - in |
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Experience the feel of the
Airport environment through a
Familiarization Visit of the Operational areas to experience
the
seamless service offered by the Service Personnel |
LEARNING OUTCOME - Retail Management Perspectives |
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You will gain the knowledge to enable you to appreciate : |
|
Various
techniques of Make-up, Hair Styling, Deportment and Decorum
to project a professional image. |
|
The
nuances of spoken English and a platform to build Self Confidence in
people interaction skills. |
|
Customer
Care fundamentals and the critical success factors essential to Service
Management |
|
The
various facets of Attitude Formation which impact the role of Service
Providers |
|
Teamwork
contributing to Work Productivity in fulfillment of Service Excellence |
|
Understanding
emotions to enhance Relationship Building and handling of difficult
situations |
|
Things
to keep in mind when preparing and appearing for Interviews |
|
Covers
the basics on the Retail Industry and the
Governance on Retail Management that ensure smooth and efficient
Business transactions. |
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Differences
between Organized and Unorganized Retailing |
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Learn
Basic Retailing, Marketing Strategies, Inventory and Financial
Management |
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How
Category Management in Merchandising Planning and Buying
enables the Retail Business to meet Consumers’ needs |
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What
is Merchandising and its impact on Retailing |
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Understand
the Scope and Functions of Stores Operations |
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Types
of Licenses and Permissions for Retail Operations |
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Maintenance
and Updating of Registers and Agreements |
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Defining
the various Retail Terminology reflected in the mode of Operations and
Services in the Retail Business |
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Range
of Luxurious and Essential Products offered by Retailers to influence
Customers’ Purchasing Behaviour and Lifestyle. |
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Compliance
with Standard Operating Procedures will enhance efficiency and
productivity in Performance Management |
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Providing
seamless Customer Service to facilitate
Customers’ needs and shopping convenience will add value to
Customer
Delight and increase in Store Loyalty |
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Efficient
control of Product Inventory to ensure stock availability |
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Understand
the Retail Marketing Environment to enable the deployment of right
marketing Strategy to stay competitive |
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Basic
usage of the Point of Sale System for an organized Retail Business
Transactions |
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The
Retail Internship will provide IN-HOUSE
learning advantage on the nuances of Customer management and best
practices in the Operational Areas |
LEARNING OUTCOME - Hospitality Management
Perspectives |
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will gain the knowledge to enable you to appreciate : |
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Introduction to Hospitality and Statutory Conformation of 5 Star Hotels |
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Introduction to Core and Support Departments and their Functions
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Importance of Inter-Departmental Co-ordination to provide Service consistency |
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Familiarization with Front Office Terms for effective communication |
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Types of Hotels frequented by Business and Leisure Travelers and varied Meal Plans available to Tourists |
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Insight into Reservations Departments’ Basic Functions |
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Importance of Reservations Department |
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Key Functions and Responsibilities of Reservations Department |
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Systems and Procedures followed while taking a booking and creating a Reservation. |
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Insight in to sources and types of Reservations. |
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Importance of Yield Management impacting Room Revenue |
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Insight into Front Office Departments’ Basic Functions |
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Key Functions and Responsibilities of Rooms Control Department |
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Importance of Airport Services and Related Functions |
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Systems and Procedures followed while taking a Guest Check - in /Check-out |
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Procedures involved in Group Movement and Systematic Crew Check-in/Check-out |
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Calculation of Hotel Revenue Figures and their impact on the Total Hotel Income |
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Responsibilities of Bell Desk in the facilitation of baggage delivery and related services |
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Importance of Front Desk Reports for smooth operations |
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Key functions and Responsibilities of Guest Relations Department |
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Liaison with other departments, Guest Room Amenities |
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Relationship Building and Complaint Management |
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Introduction to Butler Department and Key Functions |
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Handling guests on Executive Floors and their Special Requests |
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Executive Floor Room Amenities and Special Services |
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Insight into Telephones Departments’ Basic Functions |
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Handling External and Internal Calls |
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Procedures and Processes while handling Emergency Situations |
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Liaison with other departments |
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Wake up calls, Guest Messages and Fascimile |
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Insight into the Department’s Basic Functions and Attributes of a House Keeping Personnel
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Liaison of House Keeping and Front Office Department in tallying the Physical and System |
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Status of Hotel Rooms |
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Upkeep and Maintenance of Guest Rooms/ Suites and Role plays |
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Floor Pantry Management |
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Lost & Found |
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Procedures and Processes followed for the Smooth Functioning |
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Catering to Guest Requests |
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Minibar stock Inventory Management |
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Insight into the Basic Functions and Importance of Laundry Department |
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Various services offered by Laundry |
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Linen Room and Uniform Room inventory controls |
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Maintenance of Guest Linen and Staff Uniforms
Par Stocks |
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Importance and role of Contract Agencies |
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Importance of Business Centre and the services provided. |
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History and Concept of Spas. |
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Spa Therapies and Services |
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Management of various Entry and Exit points |
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Procedures during Emergency and Alert situations |
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Corporate Training