Since its inception, Kingfisher Training and Aviation Services Ltd. has been providing comprehensive learning and talent enhancement interventions to an array of organizations and is in the present day, viewed as a preferred partner in Corporate Learning and Development as well as Management Consultancy for Front End Customer Service solutions.
We have partnered with a gamut of organizations from varied sectors to help accomplish definitive business goals by enhancing the competencies of their human resources through effective process augmentation, using established tailor-made and industry specific Training Methodologies.
IMAGE MAKE OVER
01. Grooming For Ladies
A make over for a Professional Image transformation
02.Grooming For Gentlemen
Defined to fit the Corporate Profile
CUSTOMER SERVICE ORIENTATION
01.The Brand Ambassador
Self development as a Service Professional and fulfilling Moments of Truth
02.Service Value Chain
Appreciate the Customers’ Expectations and acknowledging the Customers’ rights
03.Customer Profiling
Recognize, acknowledge and deal with the Customers’ mind frame
IMPRESSION MANAGEMENT
01.Courtesy Technique
Redefining Courtesy to enhance your Impression Management skills
02.Deportment and Decorum
Reflection of your Social Grace to take you forward in the Corporate arena
03.Corporate Etiquette
Fortify your personality to manage the nuances of Corporate and Social Norms
EFFECTIVE COMMUNICATION SKILLS
01.Communication Cue
Right interpretations and clarity of thoughts for effective communication
02.Listening Acumen
Discover the benefits from effective listening and responses
03.Telephone Skills
A canvas of “Don’t tell them, Sell them” Techniques
SERVICE DELIVERY
01.Service Gap and Service Recovery
Translate Complaints to Compliments to promote future business transactions
02.Service Excellence
Pace setter to drive commitment towards excelling in the Service Industry
03.Change Management
Change as a catalyst in alignment to Corporate Success
