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02. COURSE OUTLINE - LEARNING THE GOOD THINGS
Our
Training Programs are conceptualized and designed by professionals to meet
Industry Standards. While defining the curriculum, we are equally mindful of
the principles of effective learning by ensuring they are :
01. Customized to meet specific Learning Needs.
02. Comprehensive to meet Industry Needs
03. Tailored to encourage Student’s engagement
and interaction
In
the final analysis we will not only impart knowledge but will also facilitate
you to embark on a journey of discovering your inner self and potential. These
are made achievable through :
01. Image And Impression Management
Gives
you a new makeover that enhances both your Corporate and Individual image. You
will learn to acquire distinguished conduct that is admired thus building
credibility to differentiating you in a competitive market. Training curriculum
includes :
Grooming and Deportment
Etiquette and Social Norms
Body Language in Communication
Basic and Advanced English
We
share the responsibility and commitment to transform you to....A New You; an
individual who is confident and inspired to take on the challenges ahead.
Grooming
And Deportment
Provides
you with all the necessities to enhance your image and impression management,
etiquette and social skills.
It
gives you a new makeover that enhances both your Corporate and Individual
image. You will learn to acquire distinguished conduct that is admired thus
building credibility to differentiating you in a competitive market. :
Advance
English Lessons
Are
conducted during Saturday Tutorials to further intensify your Social Engagement
Skills and Conversational Abilities. This will not only set you apart as a well
groomed but also an equally well spoken individual who is befitting for
positioning in the Service Industry
02. Customer Care Fundamentals
Discovering
your potential as the Service Provider and the basics of Customer Management
contributing to Customer Delight and Retention
You
will have the opportunity to appreciate :
Role of the Service Provider
Know the Different Guest Profiles
Service Value Chain for Guest
Delight
Redefine Courtesy Techniques in
Guest Management
03. Personality Development
A
fundamental essential of the Service Industry revolves around the human factor.
The program circumvent on Leadership Dynamics and people engagement under
different circumstances.
You
will have the opportunity to appreciate :
Attitude Formation for Success
Team Dynamics and Service Delivery
Understanding Emotional Quotient
Motivation Fundamentals
Our
program sees the eventuality of your development perspectives in honing your
people management skills to ease work related challenges.
04. Soaring In The Sky -
Cabin Crew In-Flight Service
Provides
you with a comprehensive study on the fundamentals of Aviation Learning,
In-flight Service Management and Aviation Safety. The framework is modeled to
meet Airline specifications and standards to include :
Aviation Fundamentals’
Standing Order
Announcement Delivery
Cabin Familiarization
Galley Management
Aircraft Familiarization Visit
Aviation Food and Beverage
Key Performance Area
In-flight Service Procedures
Meal Service Delivery
Dining Etiquette
Service Excellence
Aviation Safety
Understanding
the refinement of finer aspects of service delivery will certainly set you
apart with the necessary skills to place you above competition both in the
Aviation and Service Industry.
05. Grounding Handling
Services
Provides
an insight into Aviation History and Airline Codes that are followed strictly
by International and Domestic Airlines to facilitate Operational and Service
Delivery Requisites.
The
program is designed to cover all essential aspects of Ground Handling :
Introduction to the Aviation
Industry
Airport Terminology
Introduction to ASirport Services
Reservation & Baggage Screening
Queue Management
Check In Procedures
Acceptance of Baggae
Guest Excellence
Baggage Make up Area
Security Hold Area & Boarding
Gate
Announcements
Arrival Procedures
Delayed & Cancelled Flights
Types of Aircrafts
RAMP Management
Frequent Flyer Program
SABRE – Basic Reservation &
Check in
Guided Tour of Aircraft
06. Retail Management
The
Retail course framework covers all essential areas to consolidate their
learning :
Governance in Retail, Organized and
Unorganized Retail
Basics in Retail Management
Category Management – Planning,
Buying and Defining Merchandising
Retail Store Operations
Statutory Requirement and Retail
Terminology
Categorization of Products and
Customer Facilitations
Supply Chain Management
Marketing
Point of Sale System
07.
Hospitality Management
The
course consolidates the curriculum as per the following framework:
Classification of Hotels
Accommodation Operations - Front
Office
Reservations
Reception
Guest Relations
Room Control
Bell Desk and Concierge
Butler Services
Telephone Services
Accommodation Operations –
Housekeeping
Control Desk
Rooms/Public Areas
Linen Room & Uniform Room
Mini Bar
Spa Services
Security Services
08. Curriculum For Business Management
The
Value Addition of this Curriculum:
The
rigour of this course will be of the highest order. On completion of this
programme, the trainees will have more than a fair idea of the nuances of
Business Management.
The
trainees will be taken through the process of Management, along with specific
modules on the four major verticals that Management is divided into, namely
Marketing, Finance =, Human Resource & Operations.
The
trainees will take their first step towards professional Management Education
with Management inputs from one of the best B- schools in India, and will
emerge as true professionals.
The
Key Features:
This
programme is specially designed for the trainees of Kingfisher Training Academy
and Inthough inclined towards the Aviation and Hospitality sectors, also
carries relevance as far as General Business Management is concerned.
Quality
education, introduction to best practices both industry and sector wise,
rigourous assessment and interactive learning sessions will be the key features
of this curriculum.
The
Curriculum:
The
curriculum will consist f the following subjects:
1. Principles & Practice of
Management
2. Managerial Economics
3. Mathematics & Statistics
4. Introduction to IT and MS Office
5. Marketing Management
6. Introduction to Financial Management
7. Introduction to Operations
Management
8. Introduction to Human Resource
Management
03. THE VIRTUAL UNIVERSITY LEARNING
The
System provides the Administrators, Students and other Stake Holders a
visibility into the entire program at the enterprise level and also the
individual training school level. The System supports : VUniv , Training Management and Online Assessment
The VUNIV
This provides the single window portal for the
students to :
Browse
for General Information and other details
Read
activated E-books, Chapters or Extra Reading Material
Browse
entire curriculum and Course Schedule
Frequently
Asked Questions and Success stories
TRAINING
MANAGEMENT SYSTEM
This is an end to end back-bone system for
administrative, operations and record tracking activities to facilitate the
Training Administrators and Management.
Key functions include :
Maintaining
Data Base on Instructors and Training Activities
Register
student and track progression
Evaluation
of Instructor effectiveness
View
Assessment Results and provide feedback
Training
Manager to view overall Training and Learning Progress
ON
LINE ASSESSMENT
Provides Course Assessment to facilitate the
respective needs of the Students, Training Administrators and Instructors.
These include :
On Line Assessment for Students
Provide
Feedback to Students
Instructor
able to analyze Scores by Students
Create
or update Question Banks
Profile
Examinees at Individual Level
We
are thus able to profile Student’s Performance at each level and to address all
Training relatives and concerns with the individuals.
FINANCIAL
ASSISTANCE
Kingfisher
Training Academy has tied up with HDFC bank at all locations where its training
centers are functioning for direct financial assistance in the form of
educational loans to all eligible students. These loan facilities are at
competitive interest rates with easy affordable terms and hassle free
processing.
The
repayment extends over a considerable period of time after the student's
completion of the course and thus reduces your financial burden. For all
details pertaining to the loans please click:
http://www.hdfcbank.com/personal/default.htm
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